Return Policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

Return Eligibility

• Items can be returned within 7 days of delivery
• Products must be unused and in original packaging
• Tags and labels must be attached
• Receipt or proof of purchase is required

Non-Returnable Items

• Intimate apparel and undergarments
• Customized or personalized items
• Items marked as "Final Sale"
• Products with broken seals (cosmetics, skincare)

How to Return

• Contact our support team via WhatsApp or email
• Receive your Return Authorization (RA) number
• Pack the item securely in original packaging
• Ship to our returns address (provided with RA)

Refund Process

• Refunds are processed within 5-7 business days
• Original payment method will be credited
• Shipping charges are non-refundable
• Defective items receive full refund including shipping

Exchange Policy

• Exchanges are subject to availability
• Size exchanges are free of charge
• Color exchanges processed as return + new order

For any questions, please contact our customer support.